Migration FAQ
Will my clients have to re-enter anything?
No. They get a branded email with a one-tap "set your password" link. Their training history, programs, and payment plans are already there when they log in. Average client onboarding time: under 90 seconds.
What if I'm mid-billing-cycle on Trainerize / Everfit / TrueCoach?
We migrate first, then you cancel the old platform after we confirm everything works. You'll likely overlap by a week, which is fine — the cost of one extra week of Trainerize is much less than the cost of a botched migration. Cancel only after you've verified your branded app is live and your clients are using it.
What about clients who paid annual?
If they paid annual on your old platform, we move the remaining time onto Cadence at the same rate (no extra charge to them). Their billing date stays the same. Annual subscriptions migrate cleanly — we've done it dozens of times.
Do my clients lose their progress photos / measurements?
If your platform exports them, we import them. Trainerize and TrueCoach support photo export. Everfit's photo export is partial — we work around it by giving clients a "re-upload your latest photo" prompt on first login. We always disclose what's lossy before the migration starts.
Can I migrate before paying for Cadence?
The $299 setup fee is what funds the migration work. We can't do four hours of import labor for free. But if you decide Cadence isn't for you within 14 days of going live, we refund the $299 — no questions, no clawback.
What if I have 200+ clients?
No extra charge. We've migrated rosters of 400+ — same flat $299 setup. The $99/mo Coach tier covers up to 100 clients; rosters over 100 move to the $299/mo Studio tier (still cheaper than Trainerize Studio + branded app).
See pricing →
What if the migration takes longer than 24 hours?
If your roster is over 100 clients or your old platform is unusually messy (custom Frankenstein builds, ancient TrueCoach accounts), we tell you upfront — usually 48-72 hr in those cases. We don't promise 24 hours and then disappear. Whatever timeline we quote, we hit.